Everything you need to use AI Universe City — how the campus works, how membership works, how the community is run, and where to find our policies.

Start here

Getting startedCreate your account and take your first lesson. Membership & billingPlans, what is included, upgrading, invoices, refunds. The classroomTracks, lessons, the three formats, progress, badges. The communityPosting, categories, notifications, moderation. Live LabsJoining a video room, testing your setup, room etiquette. Apps & toolsMobile and desktop apps, the assistants, integrations. Knowledge baseThe full reference for how everything works. TroubleshootingSign-in loops, audio and video, playback, access.

Rules, guidelines and documents

Community guidelinesHow we treat each other, and how moderation works. DocumentsTerms, privacy, AI transparency, policies and downloads. AI assistants explainedWho answers you, what is AI, what is human. Lesson formatsWatch, Listen or Read — every lesson comes three ways.

Still stuck?

Use the contact form and we will come back to you. If your question is about a specific lesson, tell us the track and lesson name so we can look at exactly what you are seeing. For account or billing problems, the email address on your account is what we search by.

AI-guided, human-reviewed. AI assistants answer most questions in the community and classroom. Where a decision has real consequences — billing, moderation, access — a human reviews it.